Delivery Information

DELIVERY INFORMATION

Coffee-Direct.co.uk and Tea-Direct.co.uk

Operated by Red Spider Direct Limited

1. Delivery options and charges

We deliver to the locations available for your order at checkout. Delivery options, estimated delivery times and charges depend on your delivery address, the products in your basket and, where relevant, the supplier. The options and total delivery charge for your order will be shown before you place your order.

Any free delivery offer, minimum order value, product exclusion or other promotion will be explained at checkout or in the offer terms. Unless an offer says otherwise, free delivery applies only to the locations and products stated in that offer.

2. Dispatch and delivery times

We will show an estimated delivery time for your order before you place it. Some products may be sent separately or directly by a supplier. Where this applies, the relevant delivery information will be shown at checkout or provided with your order confirmation.

We make reasonable efforts to deliver within the estimated time. If no delivery time has been agreed, we will deliver without undue delay and within 30 days of the contract being made, unless you agree otherwise. If an agreed delivery time is essential to you, please tell us before placing your order.

If we become aware of an unexpected delay, we will let you know. Nothing in this policy limits your legal rights if we fail to deliver on time.

3. Delivery and risk

Please provide a complete and accurate delivery address when ordering. You are responsible for making sure someone can receive the delivery where a signature or other handover is required. We remain responsible for the goods until they are physically received by you or someone you identify to receive them, except where the law provides otherwise.

If your order is delayed, missing, delivered to the wrong address or arrives damaged, contact us promptly using the details below. We will investigate and explain the next steps.

4. International orders

Orders delivered outside the United Kingdom may be subject to import taxes, customs duties or other charges imposed by the destination country. Unless checkout states that these charges are included, you are responsible for paying them. Customs processing may also affect delivery times.

5. Contact us

For delivery questions, contact support@coffee-direct.co.uk or support@tea-direct.co.uk . Please include your order number.

Effective date: 29 October 2026