Delivery must be to an address in the United Kingdom or selected European countries (as shown within the delivery options at checkout). Smaller orders may be sent via Royal Mail; larger orders may be sent by courier and may require a signature. Please make sure you keep the receipts which will accompany your order.
International deliveries may be subject to local taxes and/or duty.
We make every effort to keep our delivery charges as low as possible. Whenever applicable, the total cost and details of delivery charges will be explained in full at the basket page. Unfortunately, at this time we cannot offer a collection service.
We have introduced a delivery calculator at the basket page to work out available delivery options for your order based on location, size and value. Free delivery promotions apply to UK addressed orders only, and are applicable to orders over £30.
Standard delivery times are 3-5 working days from the point of your order being accepted on Tea-Direct.co.uk lines. Other lines are dispatched directly from the manufacturer and may take longer.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (e.g. problems obtaining authorisation for your payment) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
To check on the status of your order, visit the My Account section of the website.