Terms & Conditions

TERMS AND CONDITIONS

Coffee-Direct.co.uk and Tea-Direct.co.uk

Operated by Red Spider Direct Limited

Effective date: 29 October 2026

1. About these terms

These terms apply to purchases from Coffee-Direct.co.uk and Tea-Direct.co.uk, both operated by Red Spider Direct Limited, registered in England and Wales under company number 06797531. Our VAT number is 944613517. Our postal address is Red Spider Direct Limited, PO Box 433, Lymington, SO41 1EH.

These terms are for consumer purchases. They do not affect any rights you have under consumer law. Product-specific terms or offer terms may also apply and will be shown before you place the relevant order.

2. Placing and accepting an order

Product information and prices on the websites are invitations to place an order. Before submitting your order, you can review and correct the information you have entered. Please check your order carefully before selecting the button to place it.

After you submit an order, we will send an acknowledgement with an order reference. This acknowledgement confirms that we have received your order; it does not mean that we have accepted it. We will accept your order when we send you a dispatch confirmation, at which point a contract is formed for the goods in that dispatch. If an order is dispatched in separate parts, each dispatch may form a separate contract for those goods.

We may decline an order before accepting it, for example if a product is unavailable, payment cannot be authorised, or we identify a material error in the listing. If we decline an order after taking payment, we will refund the amount paid for the affected goods.

3. Products, prices and payment

We take reasonable care to make product descriptions and prices accurate. Product images are illustrative; packaging or presentation may vary where this does not materially change the product. Prices, applicable taxes and delivery charges will be shown before you place your order. Prices are in the currency stated at checkout.

If we discover a material pricing or description error before accepting your order, we may contact you to ask whether you wish to proceed at the corrected price or cancel. If we cannot contact you, or you do not wish to proceed, we will cancel the affected order and refund any payment taken. If an error is discovered after acceptance, we will contact you and deal with it in accordance with applicable law.

Payment methods available for an order are shown at checkout. Payment is taken at the stage stated during checkout or by your payment provider. We do not store full payment card security details.

4. Promotions and voucher codes

Promotional offers and voucher codes are subject to any conditions shown with the offer. These may include an expiry date, minimum spend, eligible products or limits on use. Unless an offer says otherwise, only one voucher code may be used per order and voucher codes cannot be combined with other discounts. We may withdraw or change an offer prospectively, but this does not affect an order we have already accepted.

5. Delivery

Delivery options, charges and estimated times are shown at checkout and are explained in our Delivery Information policy. Delivery dates are estimates unless we expressly agree a specific date or period. Your legal rights apply if we fail to deliver as agreed or within the time required by law.

6. Cancellations, returns and faulty goods

Your cancellation, return and refund rights are explained in our Returns and Refunds policy. Nothing in these terms limits your statutory rights if goods are faulty, not as described or otherwise fail to meet the legal requirements.

7. Subscribe & Save

Subscribe & Save is available only on products that display this option. The product, price, discount, delivery frequency and payment details will be shown before you confirm a subscription. By confirming, you authorise recurring payments for the subscription orders at the price and frequency stated.

You may change or cancel a subscription using the available account controls or by contacting us using the details below. A change or cancellation will apply to future orders that have not already been processed for dispatch. Any cancellation deadline or other subscription-specific condition will be shown when you subscribe. We will tell you about a price change before it applies to a future subscription order; you may cancel before that order is placed if you do not accept the new price.

Subscription deliveries, charges, discounts and eligibility for other promotions or free delivery will be shown at checkout or in the subscription details. If a product becomes unavailable, we will contact you about the affected subscription order.

8. Website content and links

We or our licensors own the intellectual property rights in the websites and their content. You may use the websites for personal, non-commercial purposes. You must not copy, adapt or use substantial parts of the websites or their content for commercial purposes without our permission or the permission of the relevant rights holder.

You may link to our websites in a fair and lawful way that does not damage our reputation or suggest that we endorse you or your website. Our websites may contain links to other websites. Those websites are operated independently, and their own terms and policies apply.

9. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable or that is caused by your failure to follow reasonable product instructions.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. Products are intended for ordinary consumer use unless we state otherwise in the product information.

10. Privacy

Our Privacy and Cookies Policy explains how we use personal data in connection with the websites, orders and customer service.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version displayed when you place that order. A later change will not alter a contract we have already formed unless you agree to it or the law requires it.

12. Governing law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts where the law allows. Mandatory consumer protections that apply where you live are not affected.

If you have a question or complaint, contact support@coffee-direct.co.uk or support@tea-direct.co.uk .